Cloud Computing - Salesforce CRM

  1. ADMIN & CONSULTANT 

CRM and Salesforce Fundamentals

·         {C}Introduction to CRM

·         {C}Introduction to Sales Cycle

·         {C}Understanding the terminologies of CRM

·         {C}Introduction to SFDC

·         {C}Understanding the workflow of SFDC with a real time example

·         {C}Sales Cloud

·         {C}Service Cloud

·         {C}Collaboration Cloud

·         {C}Project development life cycle

·         {C}Salesforce editions

 Identity Management

·         {C}Trusted IP Ranges

·         {C}Login Access Settings

·         {C}Security Token

·         {C}Personal Email Settings

·         {C}Changing Password

 UI/Navigation Settings

·         {C}Configuring the UI

·         {C}Configuring the search Settings

·         {C}Configuring Chatter

  Organization Administration

·         {C}Company Profile & Licenses

·         {C}Manage Currencies

·         {C}Fiscal Year

·         {C}Storage Settings

·         {C}Set your organization language and locale

  Customization

·         {C}Profiles

·         {C}User Login Restrictions

·         {C}Administering the Standard Objects & Fields

·         {C}Creating Custom Objects & Fields

·         {C}Objects Relationships

·         {C}Managing the Pick lists

·         {C}Creating Formulas & Roll Up Summary Fields

·         {C}Creating Applications, Tab

·         {C}Page Layouts

·         {C}Record Types

  •           Data Quality-Validation rules

Security & Data Access

  •  Role Hierarchy

·         {C}Organization wide Defaults (OWD)

·         {C}Sharing Rules

·         {C}Record Level Access & Exceptions

·         {C}Managing Users, Public Groups

·         {C}Queues

Automation-Work Flows

·         {C}Define workflow

·         {C}Setup workflow rules

·         {C}Setup workflow Tasks & Email Alerts

·         {C}Field Updates

·         {C}Plan approvals using workflow

·         {C}Use the approval wizard – standard vs jump start

·         {C}Approval Process Steps

 Data Utilities

·         {C}Import Wizard

·         {C}Data Loader-DML Operations

·         {C}Data Export-Schedule

·         {C}Apex data loader usage

 Analytics

·         {C}Mass Update, Delete and Recycle bin

·         {C}Reports & Dashboards

·         {C}Report Types

·         {C}Scheduling Reports & Dashboards

·         {C}Analytical Snapshots

  Marketing Administration

·         {C}Campaign Management

·         {C}Lead Management

·         {C}Assignment & Auto Response Rules

 Additional Content

·         {C}Application Exchange Market Place

·         {C}Console Setup

·         {C}Security Settings

·         {C}Password Policies

·         {C}Session Settings

·         {C}Viewing Setup Audit Trial

·         {C}Desktop Integration

·         {C}Sandbox Management

·         {C}Deployment

·         {C}Communication Template

·         {C}Email Administration & Mass Email

·         {C}Monitoring

·         {C}Mobile Administration

·         {C}Custom Links

·         {C}Web Tabs

 Business Logic

·         {C}Analyze & Gather the Requirements

·         {C}Build & Test Application

 

 2.DEVELOPMENT

 Introduction

·         {C}Cloud Computing background

·         {C}Multitenant Architecture

·         {C}SAAS Vs PAAS

·         {C}Overview and Salesforce Architecture

·         {C}OOPS Concepts

·         {C}Other cloud computing providers (other than salesforce)

 Apex

·         {C}Introduction to Apex

·         {C}Purpose of Apex (why, when and where we need Apex)

·         {C}Primitive Data Types, Sobjects

·         {C}Collections and loops in Apex

·         {C}SOQL AND SOSL

·         {C}DML Operations

·         {C}Apex Triggers

·         {C}Order of Execution in Triggers

·         {C}Testing Triggers and improving the code coverage

·         {C}Testing Strategies to make it accurate and exhaustive

·         {C}Governor Limits

·         {C}Tips to make sure that the code we write is well within the Governor limits

·         {C}Apex Scheduler

·         {C}Scheduling Apex classes through the API

·         {C}Dynamic Apex and Batch Apex

 Visual force Architecture

·         {C}Understanding the MVC Style development in visual force

·         {C}Purpose of Visualforse.

  Visual force

·         {C}Styling and ScriptingVisual force pages

·         {C}The Visual force component Reference Library

·         {C}Building Sophisticated UI with Visual force markup

·         {C}Visual force Controllers.(Standard, custom and controller Extensions)

·         {C}SOQL and SOSL Queries

·         {C}Creating reusable Custom components in Visual force

·         {C}Complex data Visualization using Wrappers

·         {C}Asynchronous Apex calls using AJAX

·         {C}Using Visual Force in a real time scenario

  Integration

·         {C}Batch Apex, Schedule Apex, Testing Apex, Dynamic Apex

·         {C}Apex Callouts (Consuming external Web Services)

·         {C}HTTP API, SOAP API, REST API Live examples

·         {C}Apex Best Practices

·         {C}SS0 /SAML Integration and Oauth.

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